Road Rules & Safety
Am I required to wear a helmet?
Yes... safety first!
I've never ridden a Zebra before, how can I learn?
When we drop-off your Zebra, our delivery team will give you a rundown on driving and operating the vehicle. We also provide an owner's manual for your reference.
Can two people ride on a Zebra?
Only one person per Zebra!
Where am I allowed to ride?
Any roadway with a speed limit of less than 30 mph or in bike lanes as long as the bike lane is within or adjacent to a roadway, or unless the local authority or the governing body of a public agency having jurisdiction over the path or trail permits, by ordinance, of that operation. No sidewalks!
Where am I allowed to park?
You can usually park right in front of wherever you are going, or really close by. You can park in any legal parking space, but cannot park on the sidewalk.
Can I ride my Zebra in the rain or bad weather?
Yes, all weather is permitted. Just be careful!
What clothes should I wear when riding?
In addition to a helmet, you should wear long sleeves, pants, and durable, closed toe shoes. We also recommend wearing gloves.
Can I go up and down steep hills?
Your Zebra is equipped to climb any hill in the city.
Is there a weight limit for safely riding a Zebra?
400 lbs is the carrying capacity.
More Zebra Questions
What are the full product specs?
- Top speed: 30mph
- 440 lbs carrying capacity
- Removable li-ion battery: 2.0 kW
- Regenerative braking: Yes
- Range: Up to 50 miles
- Emissions: Zero
- Curb weight: 155 lbs (without battery)
How long does it take to charge my Zebra?
About 4.5 hours
What if I don't have a garage?
Zebras are safe to keep outside. There are anti-theft mechanisms built in to the vehicle, as well as a GPS tracking system.
Where can I store my helmet?
We recommend purchasing a helmet lock.
Do I own my helmet or do I need to return it?
After 2 months of subscribing, the helmet is yours. If you cancel before 2 months, we ask that you return the helmet.
Can I purchase my Zebra?
We're currently working on a plan that will allow subscribers to buyout their Zebra.
What cities does Zebra currently operate in?
San Diego, Phoenix/Scottsdale & Sacramento
What do you mean by Zebra subscription?
Think of it as a lease, but with no long-term commitments. Pay on a monthly basis for as long as you want - cancel at any time.
What is required in order to sign up?
All you need to do is pay $99 for the first month up front and have a valid US driver's license. Your second payment won't be charged until one full month after your Zebra arrives.
Do I need a special type of license?
Only a valid US driver's license is needed. A motorcycle license is not required.
What is included in my monthly subscription?
- Your Zebra
- Detachable battery & wall charger
- Unlimited miles
- Free DOT approved helmet
- 24/7 assistance
- Personal customer support representative
- Ongoing maintenance in our network of service providers (includes routine maintenance & warranty)
- Delivery to your door
Do I need to buy insurance?
You don't need to buy insurance, but we provide a damage waiver on our site for $19 per month. This will cover you in the event damages exceed $500.
Is there a contract or lease?
There is no long-term lease agreement. You can cancel at any time... when we say we're flexible, we're not kidding.
How will I be billed?
We charge your card on file on your renewal date each month (every 30 days following your Zebra's delivery date). If you'd like to cancel and stop payment, you can do so at any time.
Insurance, Liability & Maintenance
What does Zebra's damage waiver cover?
For an additional $19/month, we cover any damage costs exceeding $500.
Am I required to have insurance?
No registration or insurance are legally required, however we offer an optional collision damage waiver that you can purchase to protect your Zebra with a $500 deductible.
What am I liable for if something gets damaged?
Subscribers are fully liable for all damages unless they purchased a damage waiver.
Can a friend ride my Zebra?
As long as they have a valid US driver's license.
Can I ride outside of my city?
Yes you can, but we ask that you give us a heads up if you plan to move permanently from your city.
How often does my Zebra need maintenance?
Your Zebra is meant to operate in all kinds of weather conditions and is basically maintenance free. Normal wear items such as tires and brakes will need replacement at the end of their service life, which will vary depending on the type of riding you do and the severity of use. If any service needs develop, you will be notified as to the need and extent.
What does the maintenance package include?
We provide free routine maintenance and are always on call if you experience any type of issue!
Where and how can I return my Zebra?
Give us a 7-day notice and we will pick up your Zebra for free. There's no fee or payment for ending your subscription!